FAQ

How do I activate my account?

Once we have received your details from your club we will register you as a customer. You will receive an email from us to activate your count. Click the link supplied and confirm your details.

Once your account has been activated you will receive an account confirmation email.

If you are part of a club that offers a players pack as part of your club registration - you will receive an additional email advising how to order your players pack.

How do I receive my players pack?

About 15 minutes after you receive your account activation email, you will receive another email with information on how to order your players pack.

Log into our store and select your team from the Club Shop. Select the players pack and select which size jersey you require. Proceed to checkout. You will be required to choose between pick up or pay our flat fee postage of $15.00.

If you have more than one registration you will need to complete another order for your second pack.

I can’t access my account - what do I do?

There are a number of reasons why you may not be able to access your account.

   1. Have you received your account activation emails?
      If no, send us an email to get this reset.

   2. Password does not work
      Request a password reset

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

We currently ship Australia wide.

Can I pick up locally?

Yes we do offer a local pick up service. Allow 2 - 4 days for your order to be ready.

How much is postage?

We have a flat fee delivery rate of $15.00.

How long does it take to ship my order?

Please advise that all orders can take up to 14 business days to dispatch after payment is received. Orders requiring printing or embroidery take between 7 and 20 business days depending on volume and complexity of production. If an order takes more then the 14 business day period, you will be contacted with further information.

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We additionally offer support for Apple Pay. You can choose these payment methods at checkout.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

How do I know what size to choose?

We have sizing charts you can refer to on each of our products

Do you accept returns or exchange an item?

You can return an item for exchange or refund as long as the following conditions are met.

The item is returned unworn

That product tags are still attached to the item

That the item is returned in its original packaging.

Team Kit Australia sells only new, packaged product. Your purchase (including tags and packaging) must be returned in the same condition as was supplied to you.

Removal or loss of any product tags will be regarded as acceptance of an item, as we are unable to resell an item without the original product or packaging tags.

As with all manufactured goods, faults in production can sometimes occur. We will always accept back genuinely faulty product without question.

We do not accept back any printed or personalised product except on those occasions where the base garment is faulty.

Printed or embroidered product that has been supplied where the customer has supplied incorrect sizing, colour selection, or errors with supplied artwork, players names and/ or squad numbers cannot be returned.

Exchanges on returns will take 7-10 business days to fulfill from the point we receive, inspect and accept back the original item.

Refunds will be actioned within 3 business days of an item being accepted back.

Team Kit Australia will cover the cost of return/exchange postage on faulty product once we have received, inspected and accepted back the original purchase.

Team Kit Australia does not accept the cost of returning any item to the buyer that we have declined to accept back for refund or exchange.

How do I set up a Teamkit Australia Club Shop?

Please contact us on 1300 876 766 to discuss the products you would like to feature on your page. For more information, see our "Setting Up A Club Shop" page here.

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